FAQ

Everything you need to know about shopping with Amber and Ivy. Can't find what you're looking for? Contact us and we'll be happy to help.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

Delivery estimates and available methods depend on your destination. Check the options at checkout and review our shipping policy before ordering.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Free US delivery is advertised for orders from $99. Your available shipping options are shown at checkout.

Available destinations and delivery options are shown at checkout. Review our shipping policy for international shipping information and possible customs charges.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Returns & Refunds

You can request a return within 30 days of receiving an eligible item. Items must be unworn or unused, with tags and original packaging, and proof of purchase is required. Review the return policy for full eligibility and exceptions.

The return policy excludes sale items, gift cards, lingerie and intimate products. Swimwear requires an intact hygiene tab and all tags. Read the full policy for other exceptions and applicable regional provisions.

Email Info@amberandivy.com to request a return. Allow up to 5 days for approval. Do not send items before your return is approved.

For US returns, a prepaid label is provided only when the item includes a free return. Otherwise, return shipping is your responsibility. International customers pay return shipping and eligible international returns receive store credit. See the return policy.

We notify you after receiving and inspecting your return. Approved refunds are issued to the original payment method within 10 business days; your bank may take additional time. Eligible international returns receive store credit. Contact us if more than 15 business days have passed since approval.

Returns & refunds

Request a return within 30 days of delivery for eligible items. Exclusions apply.

View return policy

Shipping information

Available delivery options and rates are shown at checkout.

View shipping policy

Customer support

Contact our team for help with your order.

Contact us